Privacy Policy

1. Overview

Team Global Express is committed to protecting personal information in accordance with:

• the Privacy Act 1988 (Cth) and the Australian Privacy Principles (together, the Privacy Act Australia);
• the Privacy Act 2020 (NZ), including the Information Privacy Principles (together, the Privacy Act New Zealand).

The purpose of this Policy is to outline how Team Global Express handles the personal information of its customers, personnel, receivers of freight, website visitors, supplier contacts, and others we deal with, along with the measures in place to protect your personal information and your rights regarding access to it.

For the purpose of this Policy:

• Team Global Express includes Australian Parcels Group Pty Ltd (ACN 649 001 409), NZ Logistics Holdings Limited (8180380), and each of their group entities including Team Global Express Pty Ltd (ACN 084 157 666);
• The expressions we, us, and our refer to Team Global Express;
• The expressions you and your refer to individuals whose personal information we may handle;
• personal information is defined in the Privacy Act Australia and includes information or opinions about individuals whose identity is apparent from that information;
• sensitive information includes information regarding an individual's racial or ethnic origins, political opinions, memberships, criminal record, health, or biometric information.

2. What Personal Information do we collect and hold?

We may collect and hold personal information that is reasonably necessary to provide transport and related services. Examples include:

1. Contact information – name, address, phone number, email;
2. Identity information – tax file number, driver's license, passport number;
3. Financial information – account details, credit card information;
4. IT information – data collected from website visits, mobile apps;
5. Account information – username, password;
6. Service use information – preferences and usage of our services/products;
7. Employment history – qualifications and background when applying for jobs;
8. Business relationship information – previous services provided or received.

3. What sensitive information do we collect and hold?

We may collect sensitive information when necessary, but only with your consent or if legally required. For instance, we may conduct criminal history checks with your permission during job interviews.

4. How do we collect personal information?

We generally collect personal information directly from you through various means, including:

1. Creating or updating an account;
2. Shopping online using our delivery services;
3. Contacting customer service;
4. Interacting on our website or mobile apps;
5. Receiving parcels;
6. Providing access to third-party personal information;
7. Exchanging communications with our staff;
8. Applying for jobs;
9. Attending events or providing business cards;
10. Visiting our premises.

We may also collect information from third parties under specific conditions and with your consent. This may include:

1. Information from your colleagues or business contacts;
2. Data from organizations purchasing our services;
3. Third-party data providers for compliance and security purposes.

If you authorize us to collect personal information about a third party, you confirm that they consented to this action.

5. Why do we collect, hold, use and disclose personal information?

Generally, we collect, hold, use and disclose your personal information only to the extent required to enable the delivery, development, and improvement of our transport services and other related services and otherwise as required for the conduct of our business.

We will only collect, hold, use, and disclose your personal information for the purpose for which it was collected or for related purposes permitted by law. These purposes include:

1. carrying out our obligations under contracts entered into between you and us and providing you with the information and services that you request from us, including support in relation to the services we provide;
2. processing transactions and sending notices to you about your transactions, for example, parcel notifications;
3. sending administrative or account-related information to you, resolving disputes, collecting fees, and troubleshooting problems;
4. operating, managing, developing, and promoting our business and, in particular, our relationship with the organisation you represent (if any) and related transactions;
5. delivering targeted marketing, service update notices, and promotional offers based on your communication preferences (where this is in accordance with the law);
6. permitting selected third parties to provide you with information about goods and services we feel may interest you (where this is in accordance with the law);
7. facilitating the distribution of corporate communications such as our financial results and other information that is relevant to the promotion or reporting of our business activities;
8. protecting our business from fraud, money laundering, breach of confidence, theft of proprietary materials, and other financial or business crimes;
9. complying with our legal and regulatory obligations and bringing and defending legal proceedings or taking part in alternative dispute resolution processes;
10. verifying your identity in person or digitally, using third-party business partners to check your details back to the source;
11. linking your accounts and product or service holdings to provide you with a more seamless user experience;
12. administering our website and for internal operations, including data analysis, testing, research, statistical, and survey purposes;
13. improving our website to ensure that content is presented in the most effective manner for you and your device;
14. allowing you to participate in interactive features of our service, when you choose to do so; and
15. allowing maintenance personnel or other third-party contractors (including outsourced and cloud service providers) to provide technical or other support services to us.

We may also collect your information for other purposes where you have provided your consent or if it is lawful for us to do so. We may use your personal information in combination with other information we collect about you.

You are not required to supply any personal information to us. However, if certain personal information is not provided, we may not be able to provide services to you in the most effective or efficient manner, or at all, or you may not be able to be a service provider to Team Global Express. In certain circumstances, we may be required by law to collect certain personal information from you.

6. Direct marketing

We like to stay in touch with you, and hence, where permitted or where it would be reasonably expected by you, we may use your personal information to let you know about new opportunities, products, services and promotions.

If you have opted to receive updates from us via emails, phone, SMS or other forms of communication, we may use your personal information to offer you such marketing material, but we will not do so if you have opted out from receiving such material. When you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication or by contacting our Privacy Officer as detailed below.

If you are a customer, you agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send to you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request to be removed.

In order to deliver our products and services to you, we may disclose personal information to other organisations to whom we outsource certain functions including bulk mailing and market research, but only in relation to providing our products and services to you. We take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your personal information.

We will not disclose your personal information to third parties for marketing purposes without your consent.

7. When do we disclose personal information?

We may need to disclose your personal information with other parties as part of our business and, where we do so, we will take reasonable steps to ensure these parties are required to protect your information. These may include specialist information technology companies, cloud service providers, mail houses, or other contractors who help us to deliver our services. We will also limit the amount and content of the personal information disclosed when printing consignment notes on parcels that are shipped to you or by you - this will be restricted to information required for the provision of the services, such as the recipient's and sender's name and contact details.

You agree that we have the right to share your personal information with:

1. any member of the Team Global Express corporate group, including our related bodies corporate;
2. selected third parties including:
   1. business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you;
   2. contract service providers, including customer service staff, consultants, advisers, IT, and internet service providers;
   3. analytics and search engine providers that assist us in the improvement and optimisation of our website;
   4. credit reference agencies, including Equifax, Illion, and Experian, for the purpose of assessing your credit score where this is a condition of us entering into a contract with you; and
   5. entities involved in a proposed sale or transfer of all or a portion of our business or assets;
3. your colleagues within the organisation that you represent (in terms of your contact details and your role); and
4. any entity we are required to disclose your personal information to, either by law or court order (including government agencies and litigation counterparties).

We will take reasonable steps to ensure that third-party recipients are required to handle your personal information in a manner that is consistent with the principles described in this policy and applicable privacy laws.

We may disclose personal information in other circumstances, where the person concerned has consented to the disclosure, or where we are expressly permitted to do so by the Privacy Act Australia or another law. These other disclosures may include but are not limited to situations where the person concerned would reasonably expect the disclosure to occur (for example, quality assurance purposes or training) or we are authorised or compelled by law.

8. Storage and security of your personal information

Personal information is principally held in electronic databases maintained within Team Global Express' computer network. Team Global Express maintains appropriate administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use. Your personal information will be handled in accordance with our internal data security policies. We will maintain data security by protecting the confidentiality, integrity, and availability of the personal information we hold.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference, or loss, and from unauthorised access, modification, or disclosure. This also applies to the de-identification and/or disposal of personal information.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

If we experience a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised person or in an unauthorised manner, we will notify you as soon as reasonably possible. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact our Privacy Officer.

9. Overseas use and disclosure

Some of our suppliers, agents, and related bodies corporate are based overseas and we may need to send or provide them with access to your personal information so that they can provide services to us or to you. This includes offshore Group entities, our related bodies corporate in Australia or New Zealand, and our suppliers and agents in countries we provide services to and from. By consenting to our collection notice, you agree to the transfer of your personal information to those countries for purposes necessary or useful in the course of operating our business, without us being responsible under the Privacy Act Australia or Privacy Act New Zealand for such use, storage, and disclosure of your information by a third-party recipient.

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and any applicable laws, but you acknowledge that where we transfer this personal information overseas there is an increased level of risk to the security of your personal information.

Where such recipients are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you may not have recourse against those parties under the Privacy Act Australia or Privacy Act New Zealand (depending on your location) in relation to how those parties treat your personal information.

If you do not want us to disclose your information to recipients outside of Australia or New Zealand, please contact us immediately.

10. Use of our Website

Our website may contain links to other websites that are not owned, operated, or endorsed by us. We are not responsible for the privacy practices of those websites, or for the content, product, or services provided by, or contained on, those websites.

When you visit one of our websites, information about your computer or web device is automatically recorded by our website. This includes your IP address and associated domain name (e.g., yourcompany.com), the date and time of your visit to our site, the pages you accessed or downloaded, the address of the last site you visited, your operating system, and the type of browser you used. This information may be collected by us or by a third-party service provider on our behalf. This information is collected for statistical and system administration purposes, and to improve our web-based services. It does not readily identify individuals, and we will not attempt to identify individuals from the records our server generates unless it is necessary to do so for law enforcement purposes.

11. Access to personal information and correction of personal information

We will take reasonable steps to ensure that the personal information that we collect remains accurate, up to date, and complete. If you would like to correct or update your personal information that we hold, you can send a request to us using the details below.

We will provide you with access to your personal information held by us unless we are permitted under applicable privacy law to refuse to provide you with such access. If we refuse to provide you with access, we will provide you with reasons why. If you would like to access any of your personal information that we hold, you can send a request to us using the details below. Your request should set out, in reasonable detail, a description of the information that you would like to access. Before providing access, we may require certain information from you to verify your identity.

There is no charge for requesting access to your personal information, but we may charge you a reasonable fee before we provide you with access to meet our costs of doing so.

We will respond to all requests for access and/or correction of personal information within a reasonable time.

12. Retention of personal information

Personal information will be held by us in accordance with the Privacy Act Australia or Privacy Act New Zealand for as long as it is reasonably necessary to fulfill any purpose for which it can lawfully be used or disclosed. Where such personal information is no longer applicable or required, we will take reasonable steps to destroy or de-identify such information, subject to any law or court order requiring retention.

We may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you at a different organisation.

13. Overseas collection

In some circumstances, personal information collected in Australia or New Zealand from an individual located overseas might be subject to additional protection under the laws of the local jurisdiction. For example, the European Union General Data Protection Regulation (GDPR) provides additional protection in certain circumstances to individuals located in the European Union, and the UK Data Protection Act 2018 may in some cases extend similar protection to individuals located in the United Kingdom. Where this is the case, there may be additional rights and remedies available to you under foreign law in the event that your personal information is handled in a manner inconsistent with that law.

14. Complaints

If you have a complaint about the way in which we have dealt with your personal information, you can contact us using the details in the ‘How to contact us’ section below.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may contact the Office of the Australian Information Commissioner or New Zealand Office of the Privacy Commissioner (details below) for guidance on alternative courses of action which may be available to you.

Office of the Australian Information Commissioner

• Website: https://www.oaic.gov.au
• Email: enquiries@oaic.gov.au
• Telephone: 1300 363 992

New Zealand Office of the Privacy Commissioner

• Website: https://www.privacy.org.nz/
• Email: enquiries@privacy.org.nz
• Telephone: 0800 803 909

15. How to contact us

If you would like to contact us to access or correct your personal information, to make a complaint about how we have handled your personal information, or to withdraw your consent, you can contact us at:

Mailing address:
Attention: Company Secretary
Team Global Express
Level 15, 380 St Kilda Road
Melbourne VIC 3004
Australia

Telephone:
13 15 31 (Australia)
0800 865 569 (New Zealand)

Email:
cosec@teamglobalexp.com

16. Updates to this policy

Team Global Express may update this policy from time to time. Any changes will be published on our website. By continuing to access our website and use our services, you will be deemed to agree to our updated Policy.